TELECOMMUNICATIONS SERVICES OPERATIONS

Course Curriculum

Chapter One
1.1 Learning objectives 00:00:00
1.2 Telecommunications 00:00:00
1.3 Telecommunications industry practices 00:00:00
1.4 Competitive environment 00:00:00
1.5 Political risks in telecommunications industry operations 00:00:00
Chapter Two
2.1 Learning objectives 00:00:00
2.2 Conflict management 00:00:00
2.3 Human resources development 00:00:00
2.4 Corporate image building 00:00:00
2.5 Performance management systems 00:00:00
2.6 Lateral thinking 00:00:00
Chapter Three
3.1 Learning objectives 00:00:00
3.2 Network design 00:00:00
3.3 Access network deployment and expansion 00:00:00
3.4 Fixed network design, deployment and expansion 00:00:00
3.5 Mobile network design, deployment and expansion 00:00:00
3.6 Network planning and optimization 00:00:00
Chapter Four
4.1 Learning objectives 00:00:00
4.2 General business policies 00:00:00
4.3 Competitive intelligence 00:00:00
4.4 Business intelligence tactics 00:00:00
4.5 Sales and marketing strategies and skills 00:00:00
4.6 Customer relationship management 00:00:00
Chapter Five
5.1 Learning Objectives 00:00:00
5.2 International telecommunication standards 00:00:00
5.3 Regulatory mechanisms and spectrum management 00:00:00
5.4 Interoperability 00:00:00
5.5 Telecommunications dispute resolutions 00:00:00
5.6 International contracts and mergers 00:00:00
CONCLUSIONS 00:00:00
Final Exam: Telecommunications Service Operations 00:20:00
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